Information and FAQs

Certificate suspensions and withdrawals
Use of the UK food certification mark and scheme owner logos
Complaints and appeals
Product recalls

1. Certificate suspensions and withdrawals

Suspensions:

Withdrawals:

11 May 2022 - Bleiker's Smokehouse Ltd (Leeming Bar), BRCGS Site Code 1278277, Certificate Reference 0377-F, Certificate Expiry Date 28 June 2022

10 May 2022 – Culina Logistics (Lutterworth), BRCGS Site Code 1583131, Certificate Reference 0767-S, Certificate Expiry Date 6 September 2022.

27 April 2022 – Adams Foods (Motherwell) T/A Scotia Produce (Motherwell), BRCGS Site Code 1662415, Certificate Reference 0232-F, Certificate Expiry Date 22 November 2022.

14 February 2022 - English Provender Company (Chester), BRCGS Site Code 9541715, Certificate Reference 0963-F, Certificate Expiry 18 October 2022.

2. Use of the UK food certification mark and scheme owner logos

As a requirement of ISO 17065, the use of the UK Food Certification mark is strictly governed. Use of our mark requires approval from UK Food Certification prior to use, and must be formally requested. To request a copy of our Client Request Form, please contact the office.

Companies that achieve certification and have no exclusions from their scope are qualified to use the BRCGS logo on site stationery and other marketing materials. Information and conditions relating to the use of the BRCGS logo is available on the BRCGS Directory.

3. Complaints and appeals

UK Food Certification have a fully documented Complaints and Appeals procedure, which is available upon request, and includes the following details and timeframes:

Any complaints or appeals need to be made in writing (letter or email), which should include any supporting documentation or evidence.
Any appeal against a non-conformance raised during an audit must be made within 7 calendar days of the last day of the audit.
Any appeal against a certificate decision must be made within 7 calendar days of receipt of the certificate decision.
For appeals against a non-conformance, UK Food Certification will respond with a final decision within 7 calendar days of receipt, where possible.
For appeals against a certificate decision, UK Food Certification will respond with a final decision within 30 calendar days or receipt, where possible.
Where possible, complaints will be finalised within 30 calendar days of receipt.
Formal notice of the outcome will be presented once the final decision has been made.

4. Product recalls

Where stipulated by the certification Standard, clients are required to notify their current certification body of a product recall within the timeframes dictated by the scheme owner.
Notification of any product recalls should be made by email to info@ukfoodcert.co.uk, and include the following information:

Product(s) recalled.
Date of recall.
Details of any action taken.

Information and FAQs

1. Certificate suspensions and withdrawals

Suspensions:

Withdrawals:

2. Use of the UK food certification mark and scheme owner logos

3. Complaints and appeals

4. Product recalls

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UK Food Certification